{"id":12363,"date":"2026-07-08T00:58:25","date_gmt":"2026-07-07T22:58:25","guid":{"rendered":"http:\/\/localhost:8080\/returns-policy\/"},"modified":"2026-07-10T15:56:06","modified_gmt":"2026-07-10T13:56:06","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/airfresh24.com\/en\/returns-policy\/","title":{"rendered":"Returns policy"},"content":{"rendered":"\n
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<\/i><\/i><\/i><\/span> Customer information<\/p>\n\t\t\t

Returns policy<\/h1>\n\t\t\t

Withdrawal, claim and return-address rules for Airfresh24 orders.<\/p>\n\t\t<\/div>\n\t\t

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Consumers have 14 calendar days to return an order after receiving it. Before sending a product back, write to info@airfresh24.com<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n

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Warranty and Claims<\/h4>\n\n\n\n

At EliX, we value your satisfaction. Therefore, please keep your payment proofs and original packaging until the warranty period expires, as they are necessary for filing any claims.<\/p>\n\n\n\n

Before accepting the package:<\/h4>\n\n\n\n

Before accepting the package, check if there are no visible damages. If you notice any issues, refuse delivery and contact us at info@airfresh24.com<\/a>.<\/p>\n\n\n\n

For product defects or non-conformity:<\/p>\n\n\n\n

Return the product to us with a written statement describing the claim, requested compensation, return address, and bank details (shipping costs are covered by the customer).<\/p>\n\n\n\n

Within 14 days of receiving the package, we will inform you by email or phone about how the claim will be handled.<\/p>\n\n\n\n

Products that are not returnable:<\/h4>\n\n\n\n

Please note that we do not accept products that are unprotected or have a removed\/damaged protective strip, unless they have a manufacturing defect.<\/p>\n\n\n\n

For unfounded complaints:<\/p>\n\n\n\n

Within 14 working days, we will provide a detailed justification and return the product, covering the shipping costs.<\/p>\n\n\n\n

Questions or concerns?<\/h4>\n\n\n\n

If you have any doubts, please contact us at info@airfresh24.com<\/strong><\/a> for a quick and hassle-free claims process.<\/p>\n\n\n\n

Product Returns<\/h4>\n\n\n\n

According to regulations, you can return a product within 14 calendar days of its receipt, without giving any reason, applicable to consumer sales.<\/p>\n\n\n\n

Return process:<\/h4>\n\n\n\n

Send the undamaged product in the original packaging, covering the shipping costs.<\/p>\n\n\n\n

Include a written statement expressing the desire to return the product and provide the account number for the refund.<\/p>\n\n\n\n

Within 5 business days of receiving the package, we will check for any signs of use or damage.<\/p>\n\n\n\n

If no problems arise, we will notify you by email and refund the amount within 7 business days to the provided account or payment card.<\/p>\n\n\n\n

Return address:<\/h4>\n\n\n\n

ul. Skarzynskiego 26, 54-530 Wroclaw, Poland<\/p>\n\n\n\n

Rejected returns:<\/h4>\n\n\n\n

If the return is rejected due to damage or signs of use, we will inform you within 7 business days and send the product back to the return address, covering the shipping costs<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Customer information Returns policy Withdrawal, claim and return-address rules for Airfresh24 orders. Consumers have 14 calendar days to return an order after receiving it. Before sending a product back, write to info@airfresh24.com. Warranty and Claims At EliX, we value your satisfaction. Therefore, please keep your payment proofs and original packaging until the warranty period expires, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-12363","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/airfresh24.com\/en\/wp-json\/wp\/v2\/pages\/12363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/airfresh24.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/airfresh24.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/airfresh24.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/airfresh24.com\/en\/wp-json\/wp\/v2\/comments?post=12363"}],"version-history":[{"count":2,"href":"https:\/\/airfresh24.com\/en\/wp-json\/wp\/v2\/pages\/12363\/revisions"}],"predecessor-version":[{"id":12482,"href":"https:\/\/airfresh24.com\/en\/wp-json\/wp\/v2\/pages\/12363\/revisions\/12482"}],"wp:attachment":[{"href":"https:\/\/airfresh24.com\/en\/wp-json\/wp\/v2\/media?parent=12363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}